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Privacy Policy

Why do we collect your personal information?

Collecting your information is essential for us to provide our products and services to you. It also helps us to understand your needs, enabling us to provide you with a greater quality of service.

How do we collect personal information?

We only collect information when you knowingly provide it. Collection may include requesting information by phone, filling out a registration form on check-in, providing your business card to us, or e-mailing or faxing us your details.

Do we disclose your personal information to anyone?

We may disclose your personal information where you have consented to us doing so. We may also be required or authorised by law to disclose your personal information.

Is your personal information up-to-date?

It is important that the personal information we collect is accurate, complete and up-to-date. You can contact us at any time to update your personal information, or to tell us if your personal information is inaccurate or incomplete.

Is your personal information secure?

We take all reasonable precautions to safeguard your personal information from misuse, unauthorised access, modification or disclosure. When your information is no longer required we securely destroy it from our systems.

Can you access your personal information?

You may request access to the information we hold about you by contacting us. We may be required by law to retain your personal information after you have ceased your relationship with us.

Does your personal information leave the country?

We do not send personal information outside the country unless to do so is authorised by law.

Can you access your personal information?

You may request access to the information we hold about you by contacting us. We may be required by law to retain your personal information after you have ceased your relationship with us.

What about sensitive information?

Sensitive information can be about racial or ethnic origin, membership of a profession or trade, personal health or other personal information. We only collect, use or isclose sensitive information about you as is allowed by law.

Our Privacy Policy may change from time to time.

We constantly review our policies and procedures to keep up-to-date with changes in law, technology and the needs of our guests and we may change this policy from time to time.

Can you complain about a breach of your privacy?

You may lodge a concern or complaint with us by writing to the General Manager. For additional information on privacy visit the Australian Federal Privacy Commissioner's website: www.privacy.gov.au.

Third Party Advertising Policy

If you are using a Glasshouse Mountains Ecolodge trademark, distinguish the trademark from the surrounding text in some way. Capitalise the first letter, capitalise or italicise the entire mark, place the mark in quotes, use a different type style or font for the mark than for the generic name.

Use only GLASSHOUSE MOUNTAINS ECOLODGE approved artwork when using GLASSHOUSE MOUNTAINS ECOLODGE logos. This can be provided upon written request.

If you are using a GLASSHOUSE MOUNTAINS ECOLODGE logo on a web page, there must exist a minimum spacing of 25 pixels between each side of the logo and other graphic or textual elements on your web page.

No alterations can be made to the mark or logo that is only applicable by the GLASSHOUSE MOUNTAINS ECOLODGE.

Do not remove, distort or alter any element of a GLASSHOUSE MOUNTAINS ECOLODGE Brand Feature, which includes modifying a GLASSHOUSE MOUNTAINS ECOLODGE trademark, for example, through hyphenation or combination or abbreviation, such as; Glasshouse Mountains Ecolodge Deal, Glasshouse Mountains Ecolodge – Holiday, Glasshouse Mountains Ecolodge-Special Deals.

Do not shorten, abbreviate or create acronyms out of Glasshouse Mountains Ecolodge trademarks.

Do not display a GLASSHOUSE MOUNTAINS ECOLODGE Brand Feature in any manner that implies a relationship or affiliation with, sponsorship or endorsement by GLASSHOUSE MOUNTAINS ECOLODGE or that can be reasonably interpreted to suggest that editorial content has been authored by or represents the views or opinions of GLASSHOUSE MOUNTAINS ECOLODGE or GLASSHOUSE MOUNTAINS ECOLODGE personnel.

Do not display a GLASSHOUSE MOUNTAINS ECOLODGE Brand Feature on any web site that contains or displays adult content, promotes gambling, involves the sale of tobacco or alcohol to persons under eighteen years of age or otherwise violates applicable law.

Do not display a GLASSHOUSE MOUNTAINS ECOLODGE Brand Feature in a manner that is in GLASSHOUSE MOUNTAINS ECOLODGE’s sole opinion misleading, unfair, defamatory, infringing, libellous, disparaging, obscene or otherwise objectionable to GLASSHOUSE MOUNTAINS ECOLODGE.

Do not display a GLASSHOUSE MOUNTAINS ECOLODGE Brand Feature on a site that violates any law or regulation.

Do not frame or mirror any GLASSHOUSE MOUNTAINS ECOLODGE webpage.

Do not incorporate GLASSHOUSE MOUNTAINS ECOLODGE Brand Features into your own product name, service names, trademarks, logos or company names.

Do not copy or imitate GLASSHOUSE MOUNTAINS ECOLODGE’s trade dress, including the look and feel of GLASSHOUSE MOUNTAINS ECOLODGE web design properties or GLASSHOUSE MOUNTAINS ECOLOSGE brand packaging, distinctive colour combinations, typography, graphic designs, product icons or imagery associated with GLASSHOUSE MOUNTAINS ECOLODGE

Do not adopt marks, logos, slogans or designs that are confusingly similar to our Brand Features.

Do not register GLASSHOUSE MOUNTAINS ECOLODGE trademarks as second-level domain names.

Do not use GLASSHOUSE MOUNTAINS ECOLODGE trademarks in a way that suggests a common, descriptive or generic meaning.

Do not use GLASSHOUSE MOUNTAINS ECOLODGE trademarks, as a ‘key word’ on any search engine to promote the GLASSHOUSE MOUNTAINS ECOLODGE including ‘pay per click’ marketing and sponsored links nor on any other form of marketing material without prior consent by the GLASSHOUSE MOUNTAINS ecolodge.

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