Cancellation Policy

We strongly recommend travel insurance to cover all unforeseen cancellations.

Room Cancellation Policy
Up to 14 days before check‑in: Free cancellation.
From 13 to 7 days before check‑in: 50% penalty applies.
Within 6 days before check‑in (and no‑show): No refund (100% penalty).

Room Booking Changes (Date Changes)
More than 14 days before check-in:
Free date change (subject to availability and price changes)

Private Cancellation Policy (Retreat, Weddings, Private Events)
Up to 60 days before check‑in: Free cancellation.
From 61 to 30 days before check-in: 50% penalty applies.
Within 29 days before check‑in (and no‑show): No refund (100% penalty).

Private Booking Changes (Date Changes) within 6 months ONLY
More than 60 days before check-in: $100 change fee applies (subject to availability and price changes)
60 to 30 days before check-in: Cancellation Policy Apply
Within 29 days of check-in: Cancellation Policy Apply

*All penalties apply to booked price (Reservation)
*Date Changes are approved only within 6 months of the booking

© 2026 Glasshouse Mountains Ecolodge · 198 Barrs Road, Glass House Mountains QLD 4518