Reservations
Reservations are confirmed once a valid booking has been accepted by the Property with your payment details have been provided. Reservations are not transferable without approval from the Property. The Property reserves the right to cancel reservations if the booking information provided is incomplete, inaccurate, or fraudulent.

Check-in & Identification
To ensure the security of all guests and prevent fraudulent bookings, will require verification at check-in. A valid government-issued photo ID, and The credit card used to make the booking. The name on the booking must match the identification provided. If the required identification or payment method was not completed, the Property reserves the right to refuse check-in or cancel the reservation without refund. We appreciate your understanding as these measures help protect both guests and the Property.

Property Conduct
To ensure a comfortable stay for all guests:

• Parties or gatherings of any nature are not permitted in guest rooms.
• Guests must respect other guests, staff, and the peaceful environment of the Property.
• The Property reserves the right to refuse service or require guests to leave if behaviour is disruptive, unsafe, or unlawful. Failure to comply with Property rules may result in removal from the Property without refund.

Fire Safety
Due to the natural bush environment surrounding the Property, smoking, open flames, and fires are strictly prohibited anywhere on the property unless in designated areas. Guests must follow all fire safety instructions provided by staff. Any activity that increases fire risk may result in immediate removal from the Property.

Damage to Property
Guests are responsible for maintaining the condition of their rooms and common areas. Guests may be charged for damage to Property assets including furniture, fixtures, equipment, or buildings where damage has occurred during their stay. Charges may also apply for excessive cleaning required after checkout.

Health and Safety
Guests must not compromise the safety, health, or security of the Property or other guests.
Guests with allergies or sensitivities to materials, cleaning products, or food should notify management prior to arrival.

• Guest Valuables
  Guests are responsible for their personal belongings. Where available, valuables may be stored in room safes or with management upon request. The Property accepts no responsibility for personal possessions lost, stolen, or misplaced during a guest’s stay.
• Lost Property
  Lost property found on the premises may be held for a reasonable period. Unclaimed items may be donated, disposed of, or returned at the guest’s expense if postage is required. The Property is not responsible for contacting guests regarding lost items.
• Liability
  The Property will take reasonable steps to provide a safe environment but is not liable for losses, damages, injuries, travel disruptions, or additional expenses caused by events beyond its reasonable control. This includes but is not limited to: Natural disasters, Government restrictions, Fire or flooding, Transport disruptions, Equipment failure, Industrial action
  Transportation arranged by the Property is provided as an ancillary service and the Property is not liable for incidents occurring during transit

Pet Policy
ONLY our Bungalow rooms are approved for pet stays. $100 Deposit required for Pets – On leash at all times. No entrance to on property Fairy Forrest & national park. Pet cage on request. Max 2 pets per booking. +$50 per pet for extra cleaning.

• Bungalow is the only PET PROVIDED ROOM
• Extra Cost for Cleaning & Booking $100 Dollar
• Inspection at checkout is required.
• RULES BE AWARE – Pets must be on leash at all times while on the property. Muzzle required where appropriate as we have families and children staying.
• Pets are not permitted in any common areas or the Fairy Forrest at any time.
• The property is surrounded by BUSH LAND and near a national park with snakes and other wildlife present.
• Guests are fully responsible for their pet at all times including any incidents involving wildlife or other guests.
• Additional cleaning fee applies for all pet stays.
• Any damage caused by pets will be charged accordingly
• Excessive noise or disturbance may result in cancellation or to leave the property without refund.