Last updated: 8 October 2026

Glass House Mountains Ecolodge (“we”, “us”, “our”) respects your privacy and is committed to protecting the personal information you provide when using our website and services.

This Privacy Policy explains how we collect, use, disclose, store and protect your personal information when you visit our website, make an enquiry, make a booking, or otherwise interact with us.

By using our website, you acknowledge the practices described in this Privacy Policy.

1. Who We Are

This website is operated by Glass House Mountains Ecolodge.

Our website provides information about our accommodation, facilities and services and allows visitors to make accommodation enquiries and bookings.

For privacy-related enquiries, please contact us using the contact details provided on our website.

2. Personal Information We Collect

Depending on how you interact with us, we may collect personal information including:

• Your name
• Email address
• Telephone or mobile number
• Postal or billing address
• Booking and reservation details
• Check-in and check-out dates
• Number of guests
• Accommodation preferences
• Information provided in enquiries or communications with us
• Payment and transaction-related information where necessary to process a booking
• Information required to manage or fulfil your reservation
• Technical information about your use of our website

We only seek to collect information that is reasonably necessary for providing our services, processing bookings, responding to enquiries, and operating our website.

3. How We Collect Personal Information

We may collect personal information when you:

• Visit or use our website
• Make an accommodation booking
• Submit an enquiry or contact form
• Contact us by email or telephone
• Communicate with us regarding an existing or future booking
• Subscribe to communications, where applicable
• Interact with our website through cookies or similar technologies
• Use third-party booking or payment services connected to our website

We may also receive information from third-party service providers involved in processing or managing your booking.

4. Booking Information

Accommodation bookings made through our website may be processed using Little Hotelier, a third-party accommodation booking and reservation platform.

When you make a booking, information you provide may be transmitted to Little Hotelier and processed in accordance with its own privacy policy and terms.

This may include information such as:

• Guest name
• Contact information
• Booking dates
• Number of guests
• Accommodation selected
• Booking preferences
• Payment or transaction information

We recommend reviewing the privacy policy of the relevant booking provider before submitting personal information through its booking system.

5. How We Use Your Information

We may use your personal information to:

• Process and manage accommodation bookings
• Confirm and administer reservations
• Communicate with you about your booking
• Respond to enquiries and requests
• Provide accommodation and related services
• Process payments where applicable
• Send booking confirmations and important service communications
• Improve our website and services
• Maintain website security
• Detect and prevent fraud, misuse or unauthorised activity
• Comply with legal and regulatory obligations
• Maintain business records
• Send marketing communications where you have provided appropriate consent or where otherwise permitted by law

We will not use your personal information for purposes that are unrelated to the purposes for which it was collected unless permitted or required by law.

6. Disclosure of Personal Information

We may disclose personal information to third parties where reasonably necessary to operate our business and provide our services.

These third parties may include:

• Booking and accommodation management providers
• Payment processors
• Website hosting providers
• Website and technology service providers
• Email and communication service providers
• Analytics and website performance providers
• Professional advisers
• Government agencies or regulatory authorities where required by law

Where we use third-party service providers, those providers may process personal information on our behalf or independently in accordance with their own privacy policies.

We do not sell your personal information.

7. Third-Party Services

Our website may contain or use services operated by third parties, including booking platforms, payment providers, analytics services, maps, embedded content and other website technologies.

These third parties may collect or process information according to their own privacy policies.

In particular, our accommodation booking functionality may be provided through Little Hotelier.

We encourage you to review the privacy policies of third-party services before providing personal information through those services.

8. Cookies and Similar Technologies

Our website may use cookies and similar technologies.

Cookies are small files stored on your device that help websites remember information about your visit and improve functionality.

We may use cookies for purposes such as:

• Website functionality
• Remembering preferences
• Maintaining website sessions
• Improving website performance
• Understanding how visitors use our website
• Website security
• Analytics and measurement
• Supporting booking functionality

Some third-party services embedded on our website may also place cookies or similar technologies on your device.

You can generally control or disable cookies through your browser settings. However, disabling certain cookies may affect the functionality of some parts of our website.

9. Website Analytics

We may use analytics and website performance tools to understand how visitors interact with our website.

These tools may collect information such as:

• IP address or an approximate location
• Browser type
• Device type
• Operating system
• Pages visited
• Time spent on pages
• Referring websites
• Website interactions
• Technical information about your visit

This information is generally used to understand website performance, improve user experience and identify technical issues.

10. Payment Information

Where payment is required for a booking or other service, payment information may be processed by a third-party payment provider.

Where a third-party payment provider processes your payment, we may not have access to your complete payment card details.

Payment providers may collect and process payment information according to their own privacy policies and security practices.

11. Security of Personal Information

We take reasonable steps to protect personal information from:

• Misuse
• Interference
• Loss
• Unauthorised access
• Modification
• Unauthorised disclosure

However, no method of transmitting information over the internet or storing information electronically is completely secure.

We therefore cannot guarantee the absolute security of information transmitted to or stored by us.

12. How Long We Keep Your Information

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including:

• Managing bookings
• Providing services
• Maintaining business and financial records
• Resolving disputes
• Meeting legal and regulatory obligations
• Protecting our legitimate business interests

When personal information is no longer required, we may securely delete, destroy or de-identify it where appropriate.

13. Overseas Disclosure

Some of our service providers may store or process information outside Australia.

Where personal information is disclosed to overseas service providers, we take reasonable steps to ensure that appropriate privacy and security protections are applied, subject to applicable laws and the circumstances of the disclosure.

14. Accessing and Correcting Your Personal Information

You may request access to personal information we hold about you.

You may also ask us to correct information that you believe is inaccurate, incomplete or out of date.

To make a request, please contact us using the contact details provided on our website.

We may need to verify your identity before processing an access or correction request.

15. Privacy Enquiries and Complaints

If you have a question, concern or complaint about how we handle your personal information, please contact us.

We will review your concern and take reasonable steps to address it.

If you are not satisfied with our response, you may have the right to contact the Office of the Australian Information Commissioner (OAIC).

16. Children’s Privacy

Our website is not specifically directed at children.

We do not knowingly collect personal information from children except where such information is provided as part of a legitimate accommodation booking or service interaction by a parent, guardian or other authorised person.

17. Links to Other Websites

Our website may contain links to websites operated by third parties.

We are not responsible for the privacy practices, security or content of those websites.

We recommend reviewing the privacy policy of any third-party website before providing personal information.

18. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to:

• Our services
• Our website
• Third-party service providers
• Privacy laws and regulations
• Our information-handling practices

The updated Privacy Policy will be published on this page with the revised “Last updated” date.

19. Contact Us

If you have questions about this Privacy Policy, your personal information, or our privacy practices, please contact us here

CONTACT US

Email: info@glasshouseecolodge.com

Phone: +61 07 5493 0008

Address: Glasshouse Mountains Ecolodge, 198 Barrs Road, Glass House Mountains QLD 4518